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Support and resources

Getting support​

Before Contacting Support​

Check Documentation:

  1. Search this documentation
  2. Review Troubleshooting Guide
  3. Check FAQ
  4. Read Error Logs Guide

Gather Information:

  • WordPress version
  • WooCommerce version
  • Plugin version (Basic or Pro)
  • PHP version
  • Theme name and version
  • Error messages
  • Steps to reproduce issue
  • Screenshots if applicable

Try Basic Troubleshooting:

  1. Clear all caches
  2. Test with default theme
  3. Disable other plugins
  4. Check error logs
  5. Verify product configuration

Support channels​

Free edition (Basic)

  • Use the WordPress.org support forum for the free plugin.
  • Search existing topics for solutions.
  • When posting, include WordPress version, PHP version, and plugin version.
  • The WP Enhanced team monitors the forum; community members can also help.

Pro edition

  • Submit support tickets through the WP Enhanced website.
  • Include your license key in your request.
  • Priority response (typically within 24 hours on business days).

Support hours: Monday–Friday, 9:00 AM–5:00 PM GMT. Limited support on weekends and holidays.

What to Include in Support Request​

Required Information:

Plugin Version: [Basic/Pro X.X.X]
WordPress Version: [X.X.X]
WooCommerce Version: [X.X.X]
PHP Version: [X.X.X]
Theme: [Theme Name X.X.X]

Issue Description:
[Detailed description of the problem]

Steps to Reproduce:
1. [First step]
2. [Second step]
3. [Result]

Expected Behavior:
[What should happen]

Actual Behavior:
[What actually happens]

Error Messages:
[Any error messages from debug.log or screen]

Troubleshooting Attempted:
[What you've already tried]

Helpful Attachments:

  • Screenshots of issue
  • Screenshots of settings
  • Debug log excerpts
  • Browser console errors
  • Video recording (for complex issues)

Documentation Resources​

User Guides​

Getting Started:

Core Features:

Pro Features:

Reference:

Advanced:

Support:

Video Tutorials​

Coming Soon:

  • Installation walkthrough
  • Basic configuration
  • Pro features overview
  • Email capture setup
  • MailChimp integration
  • Statistics and reports

Code Examples​

GitHub Repository:

  • Example implementations
  • Code snippets
  • Integration examples
  • Custom templates

Community resources​

WordPress.org​

Plugin page: Free Downloads for WooCommerce — reviews, version history, and screenshots.

Support forum: WordPress.org support forum — get help from the WP Enhanced team and the community. Search existing topics and include WordPress version, PHP version, and plugin version when you post.

Product Information​

Editions​

Basic Edition (Free):

  • Core download functionality
  • Single and multiple file downloads
  • Customizable buttons
  • Login requirements
  • Template overrides
  • Community support

Pro Edition (Paid):

  • All Basic features
  • Download tracking
  • Download limits
  • Email capture
  • MailChimp integration
  • Statistics & reports
  • Account history
  • PDF watermarking
  • Priority support

Pricing​

Pro Edition:

  • Single Site: $49/year
  • 5 Sites: $99/year
  • Unlimited Sites: $199/year

Includes:

  • All Pro features
  • 1 year of updates
  • 1 year of support
  • Renewal discount

Upgrade to Pro​

Purchase: Visit WP Enhanced

Benefits:

  • Advanced features
  • Priority support
  • Regular updates
  • Money-back guarantee

Migration: See Migration Guide for upgrade instructions.

Developer Resources​

API Documentation​

Hooks:

Templates:

Code Snippets​

Common Customizations:

Custom Button Text:

add_filter('somdn_product_page_args', 'custom_button_text', 10, 2);
function custom_button_text($args, $product_id) {
    $args['button_text'] = 'Get Your Free Copy';
    return $args;
}

Exclude User from Limits:

add_filter('somdn_user_limits_excluded', 'exclude_vip_users', 10, 2);
function exclude_vip_users($excluded, $user_id) {
    $user = get_user_by('id', $user_id);
    return in_array('vip', $user->roles);
}

Custom Email Validation:

add_filter('somdn_capture_email_invalid', 'block_disposable', 10, 2);
function block_disposable($invalid, $email) {
    $blocked = array('tempmail.com', 'throwaway.email');
    $domain = substr(strrchr($email, "@"), 1);
    return in_array($domain, $blocked);
}

Contributing​

Report Bugs:

  • Use support channels
  • Provide detailed information
  • Include steps to reproduce

Request Features:

  • Submit via support
  • Explain use case
  • Provide examples

Submit Code:

  • Contact for contribution guidelines
  • Follow coding standards
  • Include documentation

System Requirements​

Minimum Requirements​

WordPress:

  • Version: 5.0 or higher
  • Recommended: Latest version

WooCommerce:

  • Version: 3.0 or higher
  • Recommended: Latest version

PHP:

  • Version: 7.4 or higher
  • Recommended: 8.0+

Server:

  • Memory: 128MB minimum (256MB recommended)
  • Execution time: 30 seconds minimum (60+ recommended)
  • Disk space: 50MB minimum

Server:

  • Apache 2.4+ or Nginx 1.18+
  • MySQL 5.6+ or MariaDB 10.3+
  • PHP 8.0+
  • HTTPS enabled

PHP Extensions:

  • ZipArchive (for multiple file downloads)
  • GD or Imagick (for PDF watermarking - Pro)
  • cURL (for MailChimp - Pro)
  • mbstring

WordPress:

  • Latest stable version
  • Permalink structure enabled
  • Cron enabled

WooCommerce:

  • Latest stable version
  • Digital downloads enabled
  • Download method configured

Changelog​

Version History​

Latest Version: Check plugin page for current version and changelog.

Major Updates:

  • Pro features added
  • WooCommerce HPOS compatibility
  • Performance improvements
  • Security enhancements
  • Bug fixes

Upgrade Notes: See Migration Guide for upgrade instructions.

Legal & Licensing​

License​

Basic Edition:

  • GPL v2 or later
  • Free to use and modify
  • No warranty

Pro Edition:

  • Commercial license
  • Single/multi-site options
  • 1 year updates and support
  • Renewal required for continued updates

Terms of Service​

Usage:

  • Use on licensed number of sites
  • No redistribution of Pro version
  • Modifications allowed for personal use

Support:

  • Valid license required
  • Business hours only
  • Email support only

Privacy Policy​

Data Collection:

  • Plugin does not collect personal data
  • Pro tracking stores user-provided data
  • Data stored on your server only
  • MailChimp integration follows their privacy policy

GDPR Compliance:

  • User consent for email capture
  • Data export available
  • Data deletion available
  • Privacy-friendly by default

Product Page: https://wpenhanced.com/products/free-downloads-woocommerce/

Documentation: https://docs.wpenhanced.com/free-downloads-woocommerce/

WordPress.org: https://wordpress.org/plugins/free-downloads-woocommerce/

Support: [email protected]

WP Enhanced Plugins:

  • Blocks Ajax Filter
  • Frontend Reset Password
  • Other WordPress solutions

External Resources​

WooCommerce:

WordPress:

Contact Information​

Support​

Email: [email protected]

Hours: Monday - Friday, 9:00 AM - 5:00 PM GMT

Response Time:

  • Pro customers: Within 24 hours
  • Basic users: Community support

Sales​

Email: [email protected]

Questions:

  • Pre-sale inquiries
  • Licensing questions
  • Custom development
  • Bulk licensing

General​

Website: wpenhanced.com

Email: [email protected]

Feedback​

We value your feedback!

Rate the Plugin: Leave a review on WordPress.org

Suggest Features: Contact support with your ideas

Report Issues: Use support channels for bug reports

Share Your Experience: Post in community forums

What's Next​

Thank you for using Free Downloads for WooCommerce. We're here to help you succeed.